1. Introduction
1.1 We understand that the privacy of your personal details, and the security of your transactions with us, is of paramount importance to you. Xtreme Computer Services Privacy Policy sets out the rules we will abide by when dealing with personal information we collect from individuals in the course of our business. This policy is consistent with the Australian Privacy Principals of the Privacy Act 1988.
1.2 We may make alterations or additions to this policy from time to time. Should we do so, we will update the policy on our web site. We require that all our customers agree to abide by our Privacy policy as part of our terms of trade. This policy also applies to users of our web site who are not customers of Xtreme Computer Services.
1.3 Please note that we cannot and do not assume any responsibility for the privacy or security practices of any other web sites which you may be able to access through our site, or for our customers’ level of compliance with our code.
2. What Information Do We Collect?
Xtreme Computer Services collects different information about you at different times. These are the broad categories of information that we collect from you:
2.1 Information we require to supply our services.
• When you first sign up or contract with Xtreme Computer Services for our services, or when you make an inquiry about our services, we collect information such as your name, address, telephone number, domain name, email details of your primary and secondary contacts.
• We may also monitor and/or record telephone conversations with you from time to time in order to train staff and to improve our service to you.
2.2 Non personally identifying information.
• In addition to the information you specifically provide above, Xtreme Computer Services operates statistics gathering software on its web site to collect information about the number of visitors coming to the site. No identifying information is collected by this software. The software records the IP address of the visitor only. We use this information to improve our own technical structure and performance, and to determine which areas of our web site are most popular.
• We also use ‘cookies’. Cookies are pieces of information that a web site can transfer to an individual’s computer in order to allow that web site to store information about user preferences. We use cookies to provide information on our product offerings through content networks across the internet, to track your interaction with our website and to personalise your experience on our website. The cookies expire once the visitor leaves our web site. It is possible to adjust your Internet browser to refuse cookies, but you may find that this reduces the functionality of this site.
2.3 Other demographic information.
If you respond voluntarily to our surveys or other interactive communications, we collect the responses and use the information to improve the quality and range of Xtreme Computer Services products and services.
3. How Do We Use Personal Information We Have Collected?
3.1 We collect and use your personal information to operate our web site and deliver our services to you. We will use your personal information to provide you with: sales and technical support, billing and credit control, product upgrades and information, renewal notices, maintenance notices, system changes and other functions relevant to your services with us.
3.2 When you contract with Xtreme Computer Services for our services or make enquiries of our services, you will be requested to provide your consent to us to send promotional material to you. You may stop the delivery or “opt out” of future promotional email from Xtreme Computer Services by following the specific instructions in the email you receive. These instructions will tell you how to remove your name from our promotional email list.
3.3 We may use your personal information to:
• contact you in relation to upgrading your use of our services, special offers (from us, or on behalf of third parties), with newsletters, surveys, and individual service audits, or in response to any expression of interest we may receive from you in relation to our products and services;
• identify the source of new customers to Xtreme Computer Services;
• monitor and address complaints, other feedback, and to resolve disputes;
• in the case of credit cards, to bill you for services;
• in the case of ABNs, to verify your identity;
• maintain a technical and account history of your dealings with us,
• comply with our reporting and other obligations to third party suppliers and licensors (such as reporting to software suppliers the number and identity of software licenses we have issued as part of our products and personal information required by the provider of digital certificates);
3.4 We will treat all information we collect from you as strictly confidential. Xtreme Computer Services does not rent or lease its customer lists to third parties. We will not reveal, disclose, sell, distribute, rent, licence, share or pass onto any third party (other than those who are contracted or supply services to Xtreme Computer Services including of spam filter operators) any personal information that you may have provided to us unless we have your express consent to do so, other than in the circumstances set out in the next paragraph.
3.5 We will disclose your personal information, without notice or your consent, only:
• if we are required to do so by law or in the good faith belief that such action is necessary to conform with the laws, applicable code of conduct or legal process served on us in relation to our business or web site;
• to protect and defend the rights or property of Xtreme Computer Services;
• if we consider it necessary to do so in order to enforce or apply the terms of any of our agreements with you;
• to contractors providing licensed collections services, credit card payment processing and CRM services, who comply with our privacy and security policies;
• if we sell our business or part of it; and
• in extreme circumstances, to protect the personal safety of users of Xtreme Computer Services services, its web site, our staff or the public.
4. Disclosure of your information to third parties
Any information which you supply to Xtreme Computer Services will be shared within the company to facilitate our provision of products and services to you. Each member of the Xtreme Computer Services is committed to protecting your personal information. such as:
• the distribution of marketing information to you (except where you have chosen to opt out of receiving this information from us);
• support services
• Our relationships with any third party service providers are governed by our contracts with them. Those service contracts contain privacy and confidentiality provisions which are consistent with the Australian Privacy Law obligations.
5. Security
5.1 Constant changes to the Internet and technology mean that we cannot guarantee that data transmission will be 100% secure, or safe from attack by unauthorised intruders.
5.2 In order to protect the security of personal information transmitted to Xtreme Computer Services online, our web servers support the use of the Secure Socket Layer (SSL) Protocol where appropriate. Using this protocol, information transferred between our systems is encrypted.
6. Children’s Privacy
Xtreme Computer Services does not knowingly collect, use or market any information to children without seeking parental or a guardian’s consent.
9. Complaints
If you have a complaint about any aspect of our Privacy procedures, please contact our Privacy Officer on sales@xtremecomputers.com.au We will deal promptly with your complaint. If we cannot resolve the complaint to your satisfaction within a reasonable time, you or we may refer the complaint to the Privacy Commissioner.